Business Process Analysis
- Analysis of business processes and possible implementation in SAP CRM, BW/BI, C4C and ERP
- Creation and implementation of authorization concepts in CRM and BW/BI
- Implementation of DPP (Data Protection Privacy) in SAP CRM
Project lead
Customer Relationship Management (CRM)
- CRM onPrem Sales
- Business process mapping (sales and Marketing) in CRM
- Creation and implemantion of an authority concept
- Customicing and enhancement of LORD (Lean Order inerface) between CRM and ERP
- Planing and implementation of DPP (Data Protection Privacy)
- Middleware (MW)
- Connection of SAP BW/BI and ERP Systems to a CRM server
- Administration of the MW and optimizing performance
- Analysis, optimization und implementation of distribution models for Mobile Clients
- Workshops for MW administrators
Business Warehouse (BW)
- Business Warehouse analyses & design
- Extraction (R/3, SOAP-XML, Flat File, external-OLTP)
- Warehousing
- Architectur, design and modeling
- Reporting with authorization and role concepts (BEx Analyser, BEx Map, Web Application Designer, Mobile Reporting)
- Business Warehouse Workflow -> process chains
- Administration
C4C (Hybris Cloud for Customer)
- Customizing of sales and marketing processes
- Integration and data exchange with SAP CRM
- Einrichten der Sales und Marketing Prozesse
- Anbindung und Datenaustausch mit SAP CRM
